Privacy Policy — How golori Collects and Protects Your Data

Certain information is collected when you create an account on golori and during your subsequent use of the platform. This data is essential for the service to operate properly. It falls into two categories: information you provide voluntarily, and information collected automatically as you use the platform.

Information you provide directly:

• Full name, date of birth, and national ID number (for KYC verification)
• Email address and mobile number
• Payment method details (account number or mobile banking number)
• Address and country information (as required by regulators)
• Information provided when contacting support

Automatically Collected Information:

• IP address and device type
• Browser Name & Version
• A log of when you visited the site, how long you stayed, and which pages you viewed
• Gaming Activity & Betting History
• Transaction History

Golori only collects data that is necessary. Every piece of information we collect has a specific purpose:

• Service Delivery: Creating and managing accounts, processing payments, and keeping the gaming experience running smoothly.
• Identity Verification (KYC): Verifying each player's identity in accordance with international gaming regulatory requirements.
• Security Assurance: Prevention of fraud, money laundering, and cyberattacks.
• Personalized Experience: Promotions and game recommendations tailored to your preferences.
• Responsible Gaming: Monitoring gaming behavior to provide early indicators of potential issues.
• Legal Compliance: Meeting regulatory authority requirements.

Golori uses your data only for specific, defined purposes. It will not be used for anything beyond those purposes without your consent.

Golori does not sell your personal data or share it with third parties for advertising purposes. However, limited data sharing may be necessary in certain situations:

• Payment Processor: Necessary data is shared with payment gateways to process deposits and withdrawals.
• Game Providers: Limited data may be shared with licensed providers to operate specific games.
• Regulatory Authority: Regulatory requirements are met in accordance with legal obligations.
• Security Services: With authorized partners for fraud detection and cybersecurity purposes.

Golori uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience.

Types of cookies golori uses:

• Essential Cookies: These are essential for staying logged in and managing sessions — the site cannot function without them.
• Functional Cookies: Remembers your preferred language and settings.
• Analytics Cookies: Helps us understand which pages are most popular, allowing us to improve your experience.
• Security Cookies: Used to detect suspicious activity.

You can disable cookies through your browser settings, though doing so may affect the functionality of certain features.

Golori retains your data only for as long as necessary or legally required. Even after account closure, certain information may be kept for a defined period:

• Financial transaction records are generally retained for up to 7 years as required by law.
• Identity verification documents are retained for a maximum of 5 years.
• Support communication logs are generally deleted after 2 years.

Once the retention period expires, data is securely deleted or anonymized so that identification is no longer possible.

Golori strictly prohibits anyone under 18 from registering or playing. We do not knowingly collect personal data from minors.

If a minor is found to have registered using a false age, the account will be closed immediately and all associated data will be permanently deleted.

A note for parents — to prevent your children from accessing golori or any other online gaming site, please use parental control software on your devices.

Golori complies with international data protection standards. You have important rights over your own personal information:

Golori may update this Privacy Policy from time to time. For significant changes, a notice will be sent to your registered email and prominently displayed on the site.

Continued use of golori after any changes have been made will be considered as acceptance of the updated policy. We recommend visiting this page from time to time to stay informed.

For any questions, complaints, or requests related to this Privacy Policy or your personal data, please contact the golori support team.

• Live Chat: Click the chat icon on any page of the site (available 24/7)
• Email: [email protected]

We typically respond to emails within 24–48 hours. For urgent matters, live chat is the fastest way to reach us.